Supaklin — text cleaning API for LLMs

Privacy Policy

Last updated: December 7, 2025

This Privacy Policy explains how Supaklin ("we", "us", or "our") collects, uses, and protects your personal data when you use our services. We are committed to processing only the minimum data necessary to provide our services.

1. Data Controller

Supaklin is the data controller for personal data collected through our services. For questions about this policy or to exercise your rights, contact us at: support@supaklin.com

2. Data We Collect

Account Information: Email address and authentication credentials when you create an account.

Usage Data: API request logs, timestamps, and token usage for billing and service operation purposes.

Content Data: Data you submit through our API for processing. This data is processed transiently and is not retained after processing is complete, except as necessary for debugging errors (retained for a maximum of 30 days).

Technical Data: IP address, browser type, and device information collected automatically for security and service optimization.

3. Lawful Basis for Processing

We process your personal data on the following legal bases under GDPR:

  • Contract performance (Art. 6(1)(b)): To provide you with our services and fulfill our contractual obligations.
  • Legitimate interests (Art. 6(1)(f)): For security, fraud prevention, service improvement, and analytics, where these interests do not override your fundamental rights.
  • Legal obligation (Art. 6(1)(c)): To comply with applicable laws and regulations.

4. How We Use Your Data

We use your data exclusively for:

  • Providing, maintaining, and improving our services
  • Processing your transactions and managing billing
  • Sending essential service communications (not marketing)
  • Detecting and preventing fraud, abuse, and security incidents
  • Complying with legal obligations

We do not use your data to train machine learning models. Your content data is processed only to deliver the service you requested.

5. Data Retention

Account data: Retained while your account is active and for up to 30 days after account deletion.

Content data: Processed transiently. Not retained after processing except for error debugging (maximum 30 days).

Usage logs: Retained for up to 12 months for billing and analytics purposes.

Legal requirements: Data may be retained longer if required by law or to protect our legal rights.

6. Data Sharing

We do not sell your personal data. We may share data only with:

  • Service providers: Third-party processors who assist in operating our services (hosting, payment processing, analytics), bound by data processing agreements.
  • Legal requirements: When required by law, court order, or government request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

7. International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequate data protection laws.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your data ("right to be forgotten").
  • Portability: Receive your data in a portable format.
  • Restriction: Request limitation of processing.
  • Objection: Object to processing based on legitimate interests.
  • Withdraw consent: Where processing is based on consent, withdraw it at any time.

To exercise these rights, contact us at support@supaklin.com. We will respond within 30 days as required by law.

9. Cookies and Tracking

We use essential cookies required for the operation of our services (authentication, security). We do not use third-party tracking cookies for advertising purposes.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, by email or notice on our website. Your continued use of the services after changes constitutes acceptance of the updated policy.

13. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.

14. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, contact us at: support@supaklin.com